Customer Support & Outreach Associate

Position: Full-time
Work Schedule: 40+ hours/week
Start Date: September 8, 2014
Apply: Please send resume & cover letter to
Compensation: Paid hourly for the first three months. Once the three-month mark has been reached, an evaluation will be conducted to assess performance. Possibility of salaried employment to follow.

As the Customer Support & Outreach Associate, you will be responsible for efficiently answering FAQs and communicating Tugg’s mission to interested customers. You will also handle incoming leads interested in purchasing a screening license for any of our non-theatrical / educational titles.

This position requires an outgoing personality with the ability to communicate effectively and patiently to a variety of customers and clients. You will work as a liaison with our Non-Theatrical team in Los Angeles, working out of our main office in Austin, TX. Accepting candidates living in Austin, TX.

Core Responsibilities:

  • Efficiently communicate Tugg’s model, answer FAQs, and other related customer support items to existing customers
  • Manage the support CRM system (Desk)
  • Assist and problem solve online ticket sales and other issues
  • Handle incoming requests to purchase community screening licenses
  • Walk customers through the process of purchasing their license via e-mail or phone
  • Communicate with Tugg’s logistics team to ensure proper delivery of media prior to screening
  • Work closely with internal team members to document and observe trends in customer feedback for future success of Tugg


Required Skills:

  • Exceptional written and verbal communication skills
  • Strong work ethic and attention to detail
  • Strong organizational skills
  • Experience with CRM systems
  • Proficiency in Microsoft Office and Google Docs
  • Prior experience with data entry
  • Willingness to take on new initiatives and think outside the box


Preferred Skills & Experience:

  • Past experience with outreach campaigns (optional, but a huge plus)
  • Past experience with sales (optional, but a huge plus)
  • Past experience in customer service

Sr. Ruby Developer

Position: Full-time
Work Schedule: 40+ hours/week
Start Date: September 8, 2014
Apply: Please send resume & cover letter to Please include references to your portfolio, such as sites you maintain, after-hours projects you work on, gems on GitHub, etc.
Compensation: Salaried position with vacation and benefits


Want to live in Austin, TX? We are re-locating talented Ruby devs to Austin.

If you’re interested in working with JSON, Rails 3+, jQuery, building APIs from scratch and javascript integration tools, Tugg might be the place for you. In short, we’re looking for Ruby Developers to help continue building a revolutionary event management platform.

We are a start-up in central Austin, working in the entertainment industry, growing rapidly, and ready to bring on talented, motivated, exceptional developers to build an exciting new platform in a fast-paced industry. The Company was founded 2 years ago, is well-funded, and continues to receive remarkably strong interest from independent media channels. Unlike many start-ups, our revenue model is already working and user interaction with our platform is increasing very rapidly. 

Required Skills & Experience:

  • Great attitude, strong work ethic, the desire to interact with users, and the ability to
    comprehend ever-changing business needs are a must.
  • 8 years of programming experience expected, 4 years of Ruby on Rails included. Our platform utilizes jQuery, Coffeescript, ExtJS, mySql, PostgreSQL. Candidates should have work experience with all.